Refund Policy

1. General Policy

This Refund Policy applies to all services offered by RSFSOFT LTD (Company Registration Number: 12874141). RSFSOFT LTD operates a strict no-refund policy once work has commenced on a project. By placing an order and making payment, you acknowledge and agree to the terms outlined on this page.

2. Alternative Resolution

In cases where the client and RSF Soft are unable to identify who is at fault for an issue, RSF Soft will not issue a cash refund but will offer alternative services of equivalent value at no additional charge. This provision applies only where there is genuine confusion about responsibility or where both parties may share fault.

3. Eligibility for Refund

A refund may only be considered if: (a) RSF Soft fails to commence work within the agreed timeframe and the client wishes to cancel before any work has begun; (b) The deliverable is fundamentally different from what was agreed in the signed project specification. All approved refunds will be issued back to the original payment method used at checkout, and processed in the original currency of the transaction (e.g. GBP, USD, CAD, AUD, AED). Approved refunds are processed within 5–10 business days of approval confirmation. All refund requests must be submitted in writing to info@rsfsoft.co.uk within 7 days of the issue arising.

4. Non-Refundable Services

The following are strictly non-refundable under all circumstances: SEO services once the campaign has begun; Social media management services once the month has commenced; Content writing once articles have been delivered; Domain and hosting fees paid to third-party providers.

4a. Bancontact Payments (Belgian Customers)

RSFSOFT accepts Bancontact payments for customers with Belgian bank accounts. The following specific terms apply to Bancontact transactions:

• Currency: Bancontact transactions are processed exclusively in Euro (EUR). The EUR equivalent of the agreed service fee will be charged at the time of payment.
• Refunds: Approved refunds for Bancontact payments are returned to the customer's Belgian bank account within 5–10 business days of approval.
• Recurring payments: Bancontact does not support recurring/subscription billing. Belgian customers on subscription plans must arrange an alternative payment method for subsequent payments.
• Disputes: Bancontact transactions do not support a formal chargeback dispute process. Any payment concerns must be raised directly with RSFSOFT at billing@rsfsoft.co.uk within 7 days of the transaction.
• Settlement: Bancontact payments settle in EUR. Exchange rate differences are not grounds for a refund claim.

5. Subscription Billing & Cancellation

Some RSFSOFT services are billed on a recurring subscription basis (every 29 days). The following terms apply to all subscription arrangements:

• Billing cycle: Your payment method is charged automatically every 29 days at the current service rate.
• How to cancel: To cancel a subscription, notify us in writing at billing@rsfsoft.co.uk or info@rsfsoft.co.uk at least 7 days before your next billing date. Cancellation requests received less than 7 days before renewal may result in one final charge.
• When billing stops: Billing stops with the next scheduled cycle after your written cancellation is confirmed by RSFSOFT in writing.
• Refunds on subscriptions: Subscription payments already processed are non-refundable once the service period has commenced, consistent with our general no-refund policy above.
• Notification of changes: We will notify you by email at least 7 days before any change to your subscription amount or billing frequency.

6. Service Delivery Timeline

RSFSOFT provides digital services. Unless otherwise agreed in writing, the following delivery timelines apply:

• SEO campaigns: Initial setup and campaign commencement within 5–10 business days of payment. Ongoing monthly reporting provided throughout the engagement.
• Web development projects: Project kickoff within 3–5 business days of payment. Completion timelines are specified in the project proposal.
• Social media management: Service commences from the first day of the billing month.
• Content writing: Delivery within the timeframe agreed in your project brief, typically 3–10 business days per batch.
• Google Ads / PPC: Campaign setup and go-live within 5–7 business days of payment and receipt of required access.
• All services are delivered digitally via email or client portal. RSFSOFT will notify you by email when your service has commenced and at key milestones.

7. Dispute Resolution

We are committed to resolving all disputes fairly and promptly. If you have a concern about our services or a charge, please follow this process before escalating externally:

1. Contact us first: Email info@rsfsoft.co.uk with a clear description of your concern. We respond to all disputes within 2 business days.
2. Escalation: If unresolved within 7 days, request escalation to a senior manager at billing@rsfsoft.co.uk.
3. Formal dispute: Only if steps 1 and 2 are exhausted may a formal dispute be raised via your payment provider. We will co-operate fully with any payment provider's dispute investigation process and provide all transaction evidence requested.

8. Contact

For refund enquiries:

RSFSOFT LTD
Company Registration No: 12874141
Registered Office: 2nd Floor College House, 17 King Edwards Road, Ruislip, Middlesex, HA4 7AE, United Kingdom
Email: info@rsfsoft.co.uk
UK: +441296794358