Understanding our refund terms before you begin.
This Refund Policy applies to all services offered by RSFSOFT LTD (Company Registration Number: 12874141). RSFSOFT LTD operates a strict no-refund policy once work has commenced on a project. By placing an order and making payment, you acknowledge and agree to the terms outlined on this page.
In the event that a client changes their mind after work has been started on a project, or the client cancels the order after delivery has been made, the client shall be made no refund in any way. A client wishing to have a new project completed must place a new order and make full payment accordingly.
In cases where the client and RSF Soft are unable to identify who is at fault for an issue, RSF Soft will not issue a cash refund but will offer alternative services of equivalent value at no additional charge. This provision applies only where there is genuine confusion about responsibility or where both parties may share fault.
A refund may only be considered if: (a) RSF Soft fails to commence work within the agreed timeframe and the client wishes to cancel before any work has begun; (b) The deliverable is fundamentally different from what was agreed in the signed project specification. All approved refunds will be issued back to the original payment method used at checkout, and processed in the original currency of the transaction (e.g. GBP, USD, CAD, AUD, AED). All refund requests must be submitted in writing to info@rsfsoft.co.uk within 7 days of the issue arising.
The following are strictly non-refundable under all circumstances: SEO services once the campaign has begun; Social media management services once the month has commenced; Content writing once articles have been delivered; Domain and hosting fees paid to third-party providers.
We always aim to resolve any disputes amicably. If you have a concern about our services, please contact us at info@rsfsoft.co.uk before raising a formal dispute. Our team will work with you to find a fair resolution.
For refund enquiries:
RSFSOFT LTD
Company Registration No: 12874141
Registered Office: 2nd Floor College House, 17 King Edwards Road, Ruislip, Middlesex, HA4 7AE, United Kingdom
Email: info@rsfsoft.co.uk
UK: +441296794358